Refund & Cancellation Policy

Last updated: November 2026

This policy explains how to cancel ClearPen, when you are entitled to a refund, and how refunds are paid. It applies to every paid purchase on clearpen.ai: subscription plans, one-time word packs and access passes. It forms part of our Terms of Service. ClearPen is operated by PKDM Services OÜ (registry number 17198549), Juhkentali 8, 10132 Tallinn, Estonia.

1. The short version

14-day money-back guarantee. Not happy? Email us within 14 days of your first payment for a plan, pack or pass and we refund it in full.
Cancel anytime. Your plan stays active until the end of the period you have paid for; you are not charged again.
Your statutory rights are never reduced by this policy (see section 5).

2. Who processes your payment

Payments on clearpen.ai are processed by Stripe or by Creem; your receipt shows which. Stripe orders are sold by PKDM Services OÜ, and we issue their refunds directly through Stripe. For Creem orders, Creem (creem.io) is the merchant of record and the seller on your receipt, and refunds are issued through Creem. Either way, you ask us and we handle it. We never see or store your card number.

3. Cancelling a subscription

Cancel at any time from Dashboard → Billing → Manage subscription. This opens the billing portal of the processor that bills your plan (Stripe or Creem); the cancellation takes effect immediately.
Cancellation stops future charges. You keep paid features until the end of the current billing period, after which your account returns to the free plan. Nothing is deleted.
Free trials: if your plan started with a free trial, cancel before the trial ends and you are never charged. If the trial converts, the 14-day window below runs from that first charge.
Plan changes: upgrades take effect immediately and are prorated; downgrades take effect at the end of the current period. Prorated upgrade charges are not refunded separately.

4. Refunds

4.1 Subscription plans (Starter, Pro, Power)

You may request a full refund of your first payment on a new subscription within 14 days of that payment, for any reason. Renewal payments are not refundable, except where section 5 requires it: please cancel before the renewal date if you do not want to be charged again. We do not issue partial refunds for unused time within a billing period.

4.2 Word packs (one-time top-ups)

Word packs can be refunded in full within 14 days of purchase as long as the pack has not been used. If part of a pack has been used, we will refund the unused portion on request within the same window. Refunded words are removed from your account.

4.3 Access passes

One-time passes can be refunded in full within 14 days of purchase. After a refund the pass is removed and your account returns to the free plan.

4.4 Earned rewards

Word credits and capability passes earned through in-app Milestones are never purchased, have no cash value and are not refundable.

4.5 When we may decline a refund

We may decline requests outside the 14-day window, repeated refund requests from the same person or across multiple accounts, and refunds for accounts that have breached our Terms of Service. This does not affect your statutory rights.

5. Your statutory rights

Nothing in this policy limits rights you have under the law of your country. In particular, consumers in the EU/EEA and the United Kingdom have a 14-day right of withdrawal from the date of purchase. Because ClearPen is a digital service that starts immediately, you ask us to begin providing it during the withdrawal period when you purchase. Our 14-day money-back guarantee covers the whole withdrawal period, so if you withdraw within 14 days you get a full refund with no deduction for the service already used.

6. How to request a refund

Email support@clearpen.ai from the address on your account and include the order or receipt number. We reply within one business day.
Refunds go back to the original payment method. They usually settle within 5–10 business days, depending on your bank.
Access to the refunded plan, pack or pass ends when the refund is issued.

7. Chargebacks

If you do not recognise a charge or something went wrong, please contact us before opening a dispute with your bank: we resolve almost everything within a day. Accounts with an open chargeback may be suspended until it is resolved.

8. Changes to this policy

We may update this policy from time to time. Changes apply to purchases made after the “Last updated” date above and never reduce the refund window for a purchase you have already made.

9. Contact

Questions about cancellations or refunds: support@clearpen.ai. Also see our Terms of Service and Privacy Policy.